FAQ

Orders

How do I know my order went through? You'll get a confirmation email within a few minutes of checking out. If it hasn't arrived, check your spam folder first — if it's not there, your order may not have processed. Email us with the name and address you used and we'll check.

Can I change or cancel my order? Contact us within [1 hour] of ordering and we'll do our best. Once an order enters fulfillment we can't modify it, but you're welcome to return it once it arrives.

Can I add something to an order I already placed? We can't merge orders once they're in the system. Place a second order and email us the two order numbers — if they haven't shipped yet, we'll refund the duplicate shipping charge where we can.

Do you offer discounts or promo codes? Yes. Sign up for our email list at the bottom of any page to get [XX%] off your first order and early access to sales. One code per order — codes can't be stacked or applied after checkout.

Do you sell gift cards? [Yes — digital gift cards are available in [$25/$50/$100] denominations and are delivered by email. They never expire. / Not yet, but it's on our list.]

Shipping

How long until my order ships? Orders are processed in [1–3] business days. During launches and holidays, add [1–2] days.

How long does delivery take? Domestic standard shipping is [3–7] business days after your order ships. Expedited and overnight options are available at checkout. Full details are on our Shipping Policy.

Do you ship internationally? [Yes — we ship to [countries/regions]. Delivery takes [7–21] business days and any customs duties or import taxes are the recipient's responsibility. / Not at this time. We're working on it — join our email list to hear when that changes.]

How much is shipping? It's calculated at checkout based on your address and order weight.

Where's my tracking number? It's emailed automatically once your order leaves our facility. Allow [24–48] hours for the carrier to scan it into their system.

My tracking says delivered but I don't have it. Wait [48] hours — carriers sometimes scan early. Check with neighbors, around your door, and with your local post office. If it's still missing, email us within [7] days of the delivery scan and we'll help file a claim.

Returns & Exchanges

What's your return policy? Unused items in original packaging can be returned within [30] days of delivery. See our Return Policy for the full details.

How do I start a return? Email [support@clearbushco.shop] with your order number and what you'd like to return. We'll send you instructions and, where applicable, a return label.

Who pays for return shipping? [Return shipping is on us for defective or incorrect items. For change-of-mind returns, the cost of the return label is deducted from your refund.]

How long do refunds take? We process refunds within [3–5] business days of receiving your return. Your bank or card issuer may take another [5–10] business days to post it.

Can I exchange for a different [size/color/variant]? Yes. The fastest route is to return the original for a refund and place a new order so you don't lose stock on the item you want.

What if my item arrived damaged? Email us within [7] days with photos of the item and the outer packaging. We'll replace it or refund you — no need to send the damaged item back unless we ask.

 

Payment & Security

What payment methods do you accept? [Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal.]

Is my payment information safe? Yes. Our checkout is encrypted and processed by [payment provider]. We never see or store your full card number.

Why was my card declined? Usually a billing address mismatch or a hold from your bank. Double-check the address matches your statement, then contact your card issuer if it happens again.

When am I charged? At checkout, when the order is placed.

Do you charge sales tax? Sales tax is applied where required by law and shown at checkout before you pay.

Account & Contact

Do I need an account to order? No — you can check out as a guest. An account just makes it easier to track orders and reorder later.

How do I unsubscribe from emails? Click the unsubscribe link at the bottom of any email from us. You'll still get transactional emails about orders you've placed.

How do I reach a human? Email [support@clearbushco.shop]. We answer within [1–2] business days, Monday through Friday. Include your order number if you have one — it speeds things up considerably.

Orders

How do I know my order went through? You'll get a confirmation email within a few minutes of checking out. If it hasn't arrived, check your spam folder first — if it's not there, your order may not have processed. Email us with the name and address you used and we'll check.

Can I change or cancel my order? Contact us within [1 hour] of ordering and we'll do our best. Once an order enters fulfillment we can't modify it, but you're welcome to return it once it arrives.

Can I add something to an order I already placed? We can't merge orders once they're in the system. Place a second order and email us the two order numbers — if they haven't shipped yet, we'll refund the duplicate shipping charge where we can.

Do you offer discounts or promo codes? Yes. Sign up for our email list at the bottom of any page to get [XX%] off your first order and early access to sales. One code per order — codes can't be stacked or applied after checkout.

Do you sell gift cards? [Yes — digital gift cards are available in [$25/$50/$100] denominations and are delivered by email. They never expire. / Not yet, but it's on our list.]

Shipping

How long until my order ships? Orders are processed in [1–3] business days. During launches and holidays, add [1–2] days.

How long does delivery take? Domestic standard shipping is [3–7] business days after your order ships. Expedited and overnight options are available at checkout. Full details are on our Shipping Policy.

Do you ship internationally? [Yes — we ship to [countries/regions]. Delivery takes [7–21] business days and any customs duties or import taxes are the recipient's responsibility. / Not at this time. We're working on it — join our email list to hear when that changes.]

How much is shipping? It's calculated at checkout based on your address and order weight.

Where's my tracking number? It's emailed automatically once your order leaves our facility. Allow [24–48] hours for the carrier to scan it into their system.

My tracking says delivered but I don't have it. Wait [48] hours — carriers sometimes scan early. Check with neighbors, around your door, and with your local post office. If it's still missing, email us within [7] days of the delivery scan and we'll help file a claim.

Returns & Exchanges

What's your return policy? Unused items in original packaging can be returned within [30] days of delivery. See our Return Policy for the full details.

How do I start a return? Email [support@clearbushco.shop] with your order number and what you'd like to return. We'll send you instructions and, where applicable, a return label.

Who pays for return shipping? [Return shipping is on us for defective or incorrect items. For change-of-mind returns, the cost of the return label is deducted from your refund.]

How long do refunds take? We process refunds within [3–5] business days of receiving your return. Your bank or card issuer may take another [5–10] business days to post it.

Can I exchange for a different [size/color/variant]? Yes. The fastest route is to return the original for a refund and place a new order so you don't lose stock on the item you want.

What if my item arrived damaged? Email us within [7] days with photos of the item and the outer packaging. We'll replace it or refund you — no need to send the damaged item back unless we ask.

 

Payment & Security

What payment methods do you accept? [Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal.]

Is my payment information safe? Yes. Our checkout is encrypted and processed by [payment provider]. We never see or store your full card number.

Why was my card declined? Usually a billing address mismatch or a hold from your bank. Double-check the address matches your statement, then contact your card issuer if it happens again.

When am I charged? At checkout, when the order is placed.

Do you charge sales tax? Sales tax is applied where required by law and shown at checkout before you pay.

Account & Contact

Do I need an account to order? No — you can check out as a guest. An account just makes it easier to track orders and reorder later.

How do I unsubscribe from emails? Click the unsubscribe link at the bottom of any email from us. You'll still get transactional emails about orders you've placed.

How do I reach a human? Email [support@clearbushco.shop]. We answer within [1–2] business days, Monday through Friday. Include your order number if you have one — it speeds things up considerably.