Shipping policy
Shipping Rates & Delivery Estimates
Shipping is calculated at checkout based on your destination and the weight of your order. Delivery estimates begin after your order ships, not from the date it was placed.
Domestic ([United States])
| Method | Estimated Delivery | |
|---|---|---|
| Standard | [3–7] business days | |
| Expedited | [2–3] business days | |
| Overnight | [1] business day |
Free standard shipping on orders over [$XX] (before tax, after discounts).
International
| Method | Estimated Delivery | Cost |
|---|---|---|
| International Standard | [7–21] business days | Calculated at checkout |
| International Expedited | [5–10] business days | Calculated at checkout |
International delivery windows are estimates only and can be affected by customs processing in the destination country.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are not included in your order total and are the responsibility of the recipient. We have no control over these amounts and cannot predict them.
If a package is refused at customs or abandoned, we are not able to issue a refund for the order or the original shipping cost.
Shipping Addresses
Please double-check your address at checkout. We ship to the address exactly as entered.
- Address changes: Email us within [1 hour] of ordering and we'll do our best to update it. Once an order has shipped, we can't change the destination.
- Incorrect addresses: If a package is returned to us because of an incomplete or incorrect address, we'll contact you to arrange reshipment. You'll be responsible for the second shipping charge.
Lost, Stolen & Damaged Packages
Marked delivered but missing: Carriers occasionally scan a package as delivered before it arrives. Please wait [48] hours, check with neighbors and around your property, and confirm with your local carrier. If it still hasn't turned up, contact us within [7] days of the delivery scan and we'll help file a claim.
Lost in transit: If tracking stops updating for [10+] business days, reach out and we'll open a carrier investigation. Carrier claims typically take [7–14] business days to resolve.
Damaged on arrival: Email us within [7] days of delivery with your order number and photos of the damaged item and the outer packaging. We'll send a replacement or issue a refund.
Once a package is handed to the carrier, it's in their custody — but we'll advocate on your behalf to get it resolved.
Shipping Delays
We can't control delays caused by weather, natural disasters, carrier backlogs, customs holds, or other circumstances outside our operations. We'll keep you updated if we know of an issue affecting your order.
Split Shipments
If your order contains multiple items, we may ship them separately so the available items reach you sooner. You won't be charged extra for this, and each shipment will have its own tracking number.